2016 Panelist: Maxine Moreau
Ìý
Maxine MoreauÌýisÌýthe Executive Vice President of Global Operations and Shared Services for CenturyLink,
Inc.,Ìýa Fortune 500 company headquartered in Monroe.
As a 30-year veteran of telecommunications, Maxine Moreau brings a depth of knowledge
and experience in network services, operations, IT and process improvement.
She is responsible for operational excellence through the end-to-end planning, engineering,
construction, operation and maintenance of CenturyLink’s global network, as well as
region operations and hosting data centers.
Moreau oversees network enablement that currently provides commercial 100 Gbps services
to businesses for high-bandwidth needs as well as the deployment of 1 Gbps fiber networks
in certain markets for both consumer and business customers.
Prior to taking on leadership of the company’s network assets, Moreau was Senior Vice
President of Integration and Process Improvement. In that role, she led the successful
integration of CenturyTel, Embarq, Qwest and Savvis, creating a Fortune 150 company
and the third-largest telecommunications provider in the United States.
Under Moreau’s leadership, CenturyLink has consolidated and centralized many back-offi
ce functions to enable more efficient overall service delivery to customers. She has
led several transformational systems implementations for the company, including the
consolidation of legacy billing platforms to a best-in-class, next-generation customer
care and billing platform.
Moreau also managed the implementation of a common workforce management system to
automate workflow for all field technicians, achieving more than 90 percent automated
dispatch of work orders, trouble tickets and preventative maintenance activities within
12 months of implementation.
Moreau has been recognized internally and externally for her strong leadership style;
focus on accountability and decision making; and ability to challenge the status quo
to achieve solutions that drive effi ciency and revenue growth.
During a seven-year absence from the company, Moreau served as Chief Services Officer
for Broadwing Communications in Austin and Chief Sales and Service Officer for Ionex
Telecommunications in Dallas.
Moreau earned a Bachelor’s of Business Administration in Computer Information Services
from the University of Louisiana Monroe.
Ìý
Ìý
