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Guiding Principles

The Office of Auxiliary Enterprise Administration's guiding principles are:

1. commitment to customer service at all levels;
2. commitment to ethics and social responsibility at all levels;
3. understanding the differences in race, gender, physical ability, communication, personality style and each of its impacts;
4. conformance to State and University Policy & Procedures;
5. sound and strategic coordination between various auxiliary departments and facilities;
6. strategic use of new technology to maintain accurate, prompt, and cost-effective service;
7. logical policy application and interpretation;
8. efficient operations to help build the balance sheet;
9. anticipating challenges and staying ahead of the curve;
10. work production expected to be of the highest quality;
11. meeting deadlines;
12. responding quickly and accurately to contract interpretations and questions about service, terms & conditions, responsibilities and billing;
13. maintaining a deep interest in clients' & customers' interests;
14. steady support of students' educational & social development; and
15. unwavering vigilance regarding students' rights.

Because each of these Auxiliary Enterprise divisions serve as important front-doors to the University, clients' perceptions are critical; therefore the efficient functioning of these Auxiliary Enterprise sub-units going forward will greatly impact the long-range future success of the University and is the reason Auxiliary Enterprise staff are held to the highest professional standards.